How I solved 50,000 support tickets

I have been a customer support specialist for the leading page builder WPBakery for the last 12 years. This is the story about what I learned and witnessed while doing support at scale and how WordPress and customer support has changed over the last decade. How did support change from then to now, most common issues for tech people, what are the most common issues for beginners, numbers oriented, relevant support stuff stats, if you plan to build WP product know that you will be educating people how to use WP as a whole not just about your product.